Terms and Conditions

These are our terms and conditions for the use of the CHARLIE OGILVIE website charlieogilvie.co.uk and the purchase of products through the website.

If you have any queries about these terms, please contact us using the contact information provided on the website.

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that CHARLIE OGILVIE may at any time make changes to or remove part of this website without any liability to customers for such changes. CHARLIE OGILVIE reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

A contract will only come into existence between you the customer and us once your order has been processed and dispatched.

When you as a customer place an order via this website, you warrant by placing the order that:

  1. You are not a minor or otherwise legally incapable of entering into a binding contract.

  2. The personal details which you give us on registration are fully complete and accurate.

  3. You are not using a false name or the name of any other person or body which you are not authorised to use.

Placement of an order

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.

Cancelling an order

As a customer, you are free to cancel an order within 14 days and will be refunded the amount of your order to the account from which the order was originally paid.

Acceptance of an order

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content and prices.

Delivery

You as a buyer are free to choose from the available delivery options at the time of purchase. CHARLIE OGILVIE assumes no responsibility for damages during transport or damages caused by any delays beyond its control.

Returns Policy

No products may be returned to CHARLIE OGILVIE without the prior written consent of CHARLIE OGILVIE and are subject to a return charge.

For ready-made pieces, you have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • You must contact us before returning your order.

Once your return has been received and inspected, we will confirm whether a refund can be issued. Return postage costs are the responsibility of the customer. Approved refunds will be issued to the original payment method. Refunds will be processed once your returned item has been received and checked. Please allow time for your payment provider to process the refund.

At this time, we do not offer exchanges.

Commissions

Due to the individual nature of made-to-order and custom pieces, these items cannot be returned or refunded unless they arrive damaged, faulty, or have been made incorrectly. Each custom piece is created specifically for you, so please ensure all details are confirmed before production begins.

Seconds

Seconds are unique pieces offered at a reduced price due to minor imperfections, variations, or marks from the making process. As these characteristics are part of the reason the piece is discounted, seconds are not eligible for return or exchange unless they arrive damaged.

Damaged Or Faulty Items

Every piece is carefully packaged before dispatch, but if your order arrives damaged or you believe there is a fault, please contact us within 7 days of delivery with:

  • Your order details.

  • A description of the issue.

  • Photographs showing the damage.

We will review the issue and work with you to find a suitable solution.

Processing Times

Ready-made pieces are dispatched within 3–5 working days.

Made-to-order pieces and custom commissions require 7–14 working days before dispatch. If your order requires additional time, we'll let you know as soon as possible.

UK Shipping

We currently ship within the UK only.

Shipping costs are calculated at checkout, and all orders are sent using a tracked delivery service. You'll receive a tracking email once your order has been dispatched.

Packaging & Delivery

Every order is carefully packaged to ensure it arrives safely, using recyclable or reusable packaging wherever possible.

Delivery times are estimates and may occasionally be affected by courier delays.

If your order arrives damaged, or you haven't received it within the expected timeframe, please contact us within 7 days of the expected delivery date so we can help resolve the issue.

If you have any questions about your order, feel free to get in touch on our contact page.

Liability

We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.

Your rights are protected by applicable UK consumer protection law where you are a consumer. Nothing in this website shall affect your rights under applicable law.

Severance

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

LAST UPDATED AUGUST 2026.